DrexShopReplacement & refund policy
We want every order to work. If it doesn't, we fix it. Here's how.
The short version
- If an account doesn't work, message us within 24 hours of delivery and we'll replace it with a working one
- Have your order number ready (it's in your email and on your order page)
- Replacements come from current stock; if that item is sold out, we'll offer a similar account or store credit
What counts as "doesn't work"
The email and password from your order page don't let you sign in, or the account doesn't have the item you bought. Copy the login with the Copy buttons first: most "wrong password" problems are a typo.
What isn't covered
Accounts are picked at random from stock, so console linking varies: some can be linked to PlayStation or Xbox and some are already linked to a console. If you need a console-linkable account, ask us before buying. Problems that start after you've changed the account's details, or more than 24 hours after delivery, aren't covered.
Buying a Fortnite account is against Epic Games' terms of service. Epic can restrict accounts at any time, and we can't control or undo that.
Unpaid and cancelled orders
If you start a checkout and don't pay, nothing is charged. It simply expires after 30 minutes. Crypto payments sent to an expired checkout are reviewed by hand: message us with your order number.
How to reach us
Telegram (fastest) · Discord · drexfnshop@proton.me